1. Introduction
This Fee Refund and Cancellation Policy governs the payment of school fees, admission registration fees, transport charges, and related educational levies collected by GyanSootra Pre School through our online portal or administrative desk.
2. Admission Registration & Prospectus Fees
- Prospectus charges, admission registration fees, and entrance processing fees are strictly non-refundable once paid.
3. Tuition & Academic Fees Refund Guidelines
In the event of a student withdrawal or cancellation of admission prior to or during the academic session:
- Withdrawal Before Session Commencement: If written notice of admission cancellation is submitted prior to the commencement of classes, tuition fees paid in advance may be refunded after deducting applicable administrative processing fees as determined by school governing rules.
- Withdrawal After Session Commencement: Once classes have begun, tuition fees for the ongoing academic term/quarter are non-refundable. Only advance fees paid for subsequent uncommenced quarters will be considered for refund.
- Caution Money / Security Deposit: Refundable caution deposits (if applicable) will be returned in full upon clearance of all library books, lab equipment, and sports dues, alongside the issuance of the student's Transfer Certificate.
4. Duplicate & Excess Online Transactions
- In case of technical failure, network timeout, or accidental multiple clicks resulting in duplicate debits from a parent's bank account for the same fee invoice, the excess payment will either be adjusted against the student’s subsequent fee cycle or refunded to the original payment source within 7 to 14 business days upon verification.
- Parents should report duplicate transactions with payment proof (transaction ID, bank reference number) to [email protected].
5. Cancellation of Transport / Optional Services
- Cancellations of optional transport or meal facilities require one month’s prior written notice. Fees already utilized for ongoing months cannot be refunded.
6. Refund Processing Method
All approved refunds are processed via electronic bank transfer (NEFT/RTGS) or credited back to the original payment source. No cash refunds are issued. For any fee inquiries, please contact our accounts department at 9971446676 or email [email protected].